Refund, Cancellations & Services Policy

General Service Policy

Our services are delivered according to agreed requirements, timelines, availability, and contractual terms.

• All bookings and service agreements must be confirmed in writing, through email, or via our official communication channels.
• Services are delivered based on the agreed scope, timelines, and availability of required resources.
• Clients are responsible for providing safe and reasonable access to service locations.
• Any additional work outside the agreed scope may attract additional charges.

Payments

Payment requirements will be communicated clearly before services commence.

• Full or part payment, as agreed, is required before commencement of services.
• Payment terms will be stated clearly on applicable invoices, quotations, or contracts.
• Late payments may result in service delays, suspension, or termination.

Cancellations

Cancellation requirements depend on the type of service involved.

• Service Cancellations: Clients should provide at least 48 hours' notice before the scheduled service date.
• Short-Notice Cancellations: Cancellations made less than 24 hours before the scheduled service may result in forfeiture of any deposit made.
• Training Cancellations: Course cancellations should be communicated at least 5 working days before the scheduled start date. Late cancellations may result in partial forfeiture of training fees.

Refund Policy

Refund eligibility depends on the status of the service, product, preparation work, and applicable contractual terms.

• Refunds are considered where services have not yet been rendered or products have not been delivered.
• Deposits are generally non-refundable once service preparation has commenced, unless the cancellation is caused by an error or fault attributable to Worldison International Ltd.
• For training programs, applicable refunds may exclude administrative fees and the cost of materials already issued.
• Fire safety equipment and PPE that have been delivered cannot be refunded where packaging has been opened or the items have been used.
• Where a product is faulty, replacement may be provided in accordance with the applicable warranty or guarantee terms.

Rescheduling

Clients may request rescheduling of services or training programs, subject to availability and operational requirements.

• Service rescheduling requests should be communicated at least 48 hours in advance.
• Training rescheduling requests should be communicated at least 5 working days in advance.
• All rescheduling requests remain subject to availability.

Service Warranty & Guarantee

Where applicable, services and products may be covered by specific warranty or guarantee terms.

• Fumigation and pest control services may include warranties where expressly specified in the service contract.
• Fire extinguishers and safety equipment supplied by Worldison International Ltd. are covered by manufacturer or company warranty as stated at the time of purchase.
• Warranty coverage does not normally extend to misuse, negligence, improper handling, or failure to follow applicable safety instructions.

Non-Refundable Situations

Refunds will generally not be issued in circumstances including:

• A client fails to provide reasonable access to the agreed service location.
• Services have been completed in accordance with the agreed scope, but results vary due to environmental or customer-specific factors.
• A client fails to attend a training course without providing prior notice.
• Safety equipment has been opened, used, damaged, or otherwise altered after delivery.

Dispute Resolution

In the event of a dispute concerning services, payments, cancellations, refunds, or other contractual matters, both parties should first attempt to resolve the matter through good-faith communication and negotiation.

If the matter remains unresolved, disputes shall be addressed in accordance with applicable laws of the Federal Republic of Nigeria through arbitration or the competent courts, where applicable.

Policy Updates

Worldison International Ltd. reserves the right to amend or update this policy when necessary.

Updates will be published on this website with the revised policy information.